Your northern lights expedition begins with us!
Employment Opportunities
Employment Opportunities
JOIN OUR TEAM!
Our diverse team shares a passion for adventure, a love for nature photography and a desire to host people from all walks of life in the world. We guide people from all over the world from day time adventure activities to spectacular northern lights watching at night. We thank our dedicated staff that have made Yellowknife aurora holiday memorable for many guest. We are always on the look out for explorers who want to join us to make aurora holiday with Arctic Tours Canada a memorable experience.
Current Openings
We're currently looking for energetic Asian Market Trip Development Manager and Assistant Trip Development Manager.
Travel Specialist/Asian Market Trip Development Coordinator
Travel Specialist/Asian Market Trip Development Coordinator
Full Job Description
Job Summary:
Arctic Tours Canada creates, develops, and executes memorable holiday experiences that support Arctic Tours Canada brand with high guest expectations from all over the world.
As a Trip Development Coordinator you will work with the Marketing Director in all aspects of new development and re-development of all trips and guest experiences designed to attract Asian market travel partners. Maintain standards and specifications for all new product as work is done to build-out detailed itineraries. You will ensure that Trip Development is completed per all sales launch deadlines, and you will oversee all aspects of such with the support of Sales Manager. You will grow and develop team members while nurturing a diverse and inclusive environment and culture.
We ask that you are available for frequent domestic and international travel marketing Arctic Tours Canada products on assigned tradeshows and business meetings.
Responsibilities:
• Collect and organize findings for destination and market research.
• Prepare Request for Proposal (RFP) documents for new projects and lead the analysis of the proposals
• Read and negotiate contracts and help prepare, red-line, edit, and proof documents
• Vet potential partners and establish new travel partner relationships
• Collaboratively create trip story lines/theming and itinerary design
• Site-inspection trip creation, planning, and participation/execution
• Manage multiple booking systems in Chinese, Japanese, Korean, and English characters.
• Conduct compelling and engaging presentations and training sessions to several teams to share new product(s)
• Partner with the Experiences Operations team on new itineraries to ensure all aspects of the itinerary flow seamlessly from development to operations
• Manage Social media platforms (Facebook, Line, Wechat, Kakao, Instagram and Twitter) in both English and Chinese
• Create marketing materials for Tradeshow and brochure flyer for hand outs in Chinese and English
• Respond to booking request emails in both English and Chinese.
• Take in activities booking request over the phone.
Basic Qualifications:
• Project management experience
• Experience partnering internally and externally, domestically, and internationally
• Negotiation experience
• Guided tourism industry knowledge
• Personal or professional travel experience
• Simultaneously oversee multiple projects; meet deadlines and deliverables on time
Preferred Qualifications:
• Multiple language skills including Japanese, Korean, Chinese, and English
• 3+ years travel product development experience
• Experience using photoshop, lightroom, adobe, graphics design and video editing software
• 2 or more years leadership or mentoring experience
• Experience working with individuals and teams in remote locations
• Experience working with activities team with multiple backgrounds and experience
• Experience in domestic and Asian travel market
• Experience using REZDY booking system and Experiences booking platforms
Required Education
Bachelor’s degree
Compensation | Full Time
$17hr plus gratuities
Current Openings
We're currently looking for out-going multi-lingual Aurora Tour Guides.
Aurora Tour Guide
Aurora Tour Guide
Are you the person who goes out of their way to make someone feel at ease and important? Does the thought of working outdoors, no matter the weather, and doing physical work all day get you excited? If so, a Tour Guide role with Arctic Tours Canada could be the perfect fit.
DUTIES
- Escort individuals or groups on scheduled northern lights experiences and other activities that we offer.
- Utilize microphones or other communication devices.
- Resolve itinerary and other problems.
- Ensure and monitor guest luggage transfers.
- Develop and deliver commentaries;
- Describe points of interest.
- Confirm transportation and accommodation reservations.
- Co-ordinate guided experiences.
- Attend to hotel, airport and other check-in and check-out procedures.
- Co-ordinate activities with local tour guides or leaders of travel groups.
- Assist guests with special needs.
- Collect administration or entrance fees.
- Assist guest to setup photography equipment
- Conduct guided aurora viewing and photography tours, fishing tours, walking tours, sightseeing of museums, gallery exhibitions and historical sites visits, hiking and other guided experiences that we offer.
- Provide historical and scientific facts about northern lights and sell our northern lights inspired souvenir’s.
- Answer inquiries and provide information
- Ensure safety of all tour participants all the time.
- Ability to guide in English and another language Taiwanese, Chinese, Japanese or Spanish added advantage.
QUALIFICATIONS
Education
College Diploma
Credentials
(certificates, licenses, memberships, courses, etc.)
- First Aid & CPR Certificate,
- Wildlife Awareness Training,
- Food Safety Handling Certificate,
- Cold Stress Training
Experience
- 2+ years experience in guided tours
- Experience in night photography and Adobe Photoshop editing software
Compensation | Full Time
$17/hour plus gratuities
Location : Yellowknife
If you think you have what it takes and could handle a job that offers incredible learning adventures and a rewarding experience, please send us your cover letter and resume. Accommodation assistance offered to qualified candidates.
Future Openings
Apprentice and Professional Interpretive Guides
Apprentice and Professional Interpretive Guides
Canadian Rockies; Banff, Jasper, AB
Seasonal: Spring - Autumn Part Time/ Full Time Positions
What we’re looking for:
- Able to share history and culture of Canadian Rockies enthusiastically
- Apprentice or Professional Interpretive Guide Certificate from IGA or equivalent
- Excellent organizational and communication skills
- Fluency in English, ability to speak a second language Spanish an asset
- Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
- You understand that safety and minimizing risk is our #1 priority – fun is a close second
- Communicate with visitors Parks Canada messages in fun and engaging demeanor.
- Valid First Aid & CPR Certificate
- Ability to work under pressure and deal with unforeseen situations
Compensation | Seasonal | Full Time
Negotiable
Location : Canadian Rockies | Banff | Jasper | AB
If you think you have what it takes and could handle a job that offers incredible learning adventures and a rewarding experience, please send us your cover letter and resume. Accommodation assistance offered to qualified candidates.
Email: [email protected]
Customers Reviews
Customers Reviews
What customers are saying about our staff performance
“first of all, we would like to say thank you to Rebecca for helping us from the very beginning since we are a group of 13 people, without experience, but very excited for aurora hunting tour , she was very patient to answer our questions from hotel reservation, tours idea and weather etc. and on the day of tour, the tour girl was very nice and helpful, she made us a pleasant experience in Yellowknife. we are definitely and recommended to joint Arctic Tours Canada next time.”
“first of all, we would like to say thank you to Rebecca for helping us from the very beginning since we are a group of 13 people, without experience, but very excited for aurora hunting tour , she was very patient to answer our questions from hotel reservation, tours idea and weather etc. and on the day of tour, the tour girl was very nice and helpful, she made us a pleasant experience in Yellowknife. we are definitely and recommended to joint Arctic Tours Canada next time.”
Janice - tour package participant, Taiwan
Janice - tour package participant, Taiwan