Arctic Tours Canada Terms And Conditions
All prices are subject to 5% tax unless already included in the prices.
Credit card payments are subject to 3% surcharge.
All tours are guaranteed upon payment receipt. Arctic Tours Canada reserves the right to cancel tours if payment haven't been received.
In the event that tour have been cancelled due to unsafe weather conditions, tour credit or full refund will be issued.
Arctic Tours Canada reserves the right to change tours itinerary in the event of un-safe weather conditions or road closures. All decision are left to the discretion of our certified tour guides.
Arctic Tours Canada reserves the right to refuse unaccompanied minors. All children under 12 must be accompanied by an adult.
Some activities are strenuous of nature. Passengers should be of reasonable health and fitness and carry all required medication. Arctic Tours Canada must be advised of any prior medical conditions at time of booking. Arctic Tours Canada recommend customers to purchase travel insurance in-case of medical emergency. Tour amendments less than 24 hours are subject to administrative fees.
Multi-day packages cancellation policy - cancellations received up to 15 days prior to arrival date are subject to $45 administrative fees. Cancellations received up to 5 days prior to arrival date will be charged 50% of the tour fare per person. Cancellations received up to 3 days prior to arrival date will be charged 70% of the tour fare per person and cancellations or a no show on the arrival date are 100% non-refundable. Early hotel and tours check-outs are 100% non-refundable.
Tours cancellation policy - cancellations received up to 3 days prior to tour date are 100% refundable. Cancellation received up to 2 days prior to tour will be charged 70% of the tour fare per person. Cancellations on tour date or a no show for tour are 100% non-refundable. Early tours check-outs are 100% non-refundable. If a tour is cancelled due to unsafe adverse weather conditions, the tour will be rescheduled to next available safe day or full refund will be issued. If a tour has been cancelled due to insufficient number of participants tour will be rescheduled to next available date or tour credit or refund will be issued.
Child policy - child rate applies to children 12 years of age and under. All children must be accompanied by tour participating parent or guardian of 18 years of age or older. Arctic Tours Canada reserves the right to refuse unaccompanied child or children that are jeopardizing safety of other participants on tour.
Private Group Tours Policy:
A non-refundable deposit of 20% is required to confirm group booking and full payment is due 15 days prior to arrival. Amendments within 7 days prior to arrival may incur administrative fees. Administrative fees are charged on case-by-case basis.
Delayed Pick Up Policy
Yellowknife experience challenging weather conditions in some winter months that leads sometimes to delays in hotel pick up. In the event that hotel pick up's is delayed by more than one hour a tour voucher will be issued if the tour wasn't executed fully. Tour voucher's are issued on case by case basis. Tours operated by third party are not included for voucher credit.Voucher credits only apply to tours fully operated by Arctic Tours Canada.
Tour Images Use Policy
I) The participant acknowledges and gives consent for Arctic Tours Canada by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the tour/activity participant(s) image, likeness, voice, performance or all of these (“Images”) during the course of activity / tour. The participant acknowledges and gives consent for Arctic Tours Canada to receive and use Images of the passenger from other.
Use of your information
Arctic Tours Canada does not sell or rent your personal identification to third parties. We release personal information only when we believe release is appropriate to comply with law; enforce or apply our terms and conditions; or protect the rights, property, or safety of Arctic Tours Canada, our guest, partners or others.
Personal Information Collected
Arctic Tours Canada only collects personal information for the purpose of facilitating the products and services purchased.
ATC only collects personal information that is required to provide the product or service being purchased and/or supplied.
ATC collects no personal information other than that required to sell and/or supply the products and services requested by the customer and that which is volunteered by the customer.
ATC will not share personal information collected with third parties other than those required in the provision of the services and products purchased by the customer or as required by Canadian law. Third parties involved in the delivery of the services and products purchased by the customer will use that customers personal information, as supplied by ATC solely for the purposes of delivering the services or products purchased. ATC does not and will not rent or sell your personal information.
ATC stores all personal information supplied by the customer on a secure reservations database with controlled access.
Alteration or deletion of personal information. A customer may, at any stage request ATC alter, update or delete personal information at any stage by corresponding with ATC using contact information listed on contact us page.